Get help where you need it, when you need it.

Call our helpline now on 0808 169 5075 for advice about any issue.

The service is available Monday to Friday 9am -5pm

This number is free from a landline and most, but not all, mobiles. Please check with your service provider.

What to have to hand

Before you make the call, it is helpful to gather information that you may need and have it ready to hand, for example:

  • if you are phoning about a payment – such as a gas, electric or council tax – make sure you have a copy of a recent bill. Your bill will include an account or reference number. Find any numbers that you might need before you start the call. Some people like to mark the relevant numbers with a highlighter
  • if you are phoning about benefits or tax make sure you have your National Insurance number to hand. You will find this number on most official letters
  • if you are phoning to make a complaint, it can really help to write down the key points before you call
    • write down key dates or events
    • write down key facts such as the names of people you have spoken to and what they have said
    • write down what it is you are unhappy about
    • write down what it is you want to happen, for example, that the organisation changes their decision or that you get a refund. You might need additional advice to check if you are entitled to a refund.

While your here…

…could you help us out? The citizens of North Ayrshire continue to face challenging conditions; unemployment, financial struggles coupled with the rising everyday cost of living is causing an increase in our service demand with clients presenting complex and interrelated issues.

We are a not for profit charity and are purely focused on the benefits for our clients. We believe everyone should have access to well informed, free advice, whenever they need it but with funding streams across the sector reducing, coupled with increased competition, it is proving difficult for us to ensure we can deliver our vital service. So you can start to see why we need to ask for your help.

Our service provision takes a lot of time, money and hard work to produce. While we are volunteer led, there are still costs associated with ensuring we provide an accessible service but we do it because we want to provide an outlet that makes a real difference.

If everyone who supports our service and who likes it, helps fund it – our future would be more secure. For as little as £1, you can make a real difference. Giving a little can make a big impact.

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