Our Saltcoats Bureau

Our bureau is located in Salctoats and is our main hub for all things NACAS. Here you can speak to an adviser who will provide you with advice and information, check your benefit entitlement, help you complete an application form, make calls on your behalf - the list goes on. Our opening hours are listed below and you don't always need an appointment as we operate drop in sessions.

17 Vernon Street
KA21 5HE

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Opening Hours

Our bureau operating hours are as follows:

Monday 9.30am – 2pm (drop in)

Tuesday 9.30am – 2pm (drop in)

Wednesday 9.30am – 2pm (appointments only)

Thursday 9.30am – 2pm (drop in)

Friday 9.30am – 2pm (appointments only)


A little note on drop in Sessions: 

We operate a drop in service in our bureau and slots are given out on a first come, first served basis. We understand this can be frustrating as when we are really busy, there is no guarantee that you will be seen. However, we find operating this way works best for us as the issues that are brought to us vary in the length of time to deal with and the number of volunteers we have each day can vary which makes an appointment system difficult.


We don’t like to turn those who need help away though so we operate a ‘triage system’ whereby you will see an adviser who will make an initial assessment of your needs in a short interview. They will talk you through basic information such as fact sheets and self-help information on our Advice Guide website, and when the client needs further advice, discuss they steps they need to take to get this.


There are cases where we will offer an appointment to you but this will usually only be if you need to meet with one of our specialist advisers or you need help with a benefit application form (We know from experience some application forms can take approx. 2 hours to complete – making an appointment for this means we don’t keep others waiting to see an adviser).

Read our FAQ’s for more information on how we operate, what you might need bring with you and ways in which we help and offer advcie.


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